Async-first beats Meeting-first

The article explores the shift from meetings to asynchronous communication to enhance productivity, particularly in remote work settings. It highlights the benefits of async communication, such as increased productivity and improved work-life balance, while acknowledging that some situations still require real-time meetings. The piece emphasizes the importance of establishing clear guidelines for when to use each method.

When your best process lives in someone's head

The article discusses the risks of relying on undocumented processes that exist only in employees' minds, highlighting inefficiencies and potential chaos if key personnel leave. It advocates for standardized process documentation to improve efficiency, reduce costs, and support remote work, suggesting CRM systems as a tool for integrating these processes into digital workflows.