Terms of Service

Effective: February 2026

§ 1 Scope

These Terms of Service (hereinafter "Terms") apply to all contracts concluded via the customer portal on alumo.solutions between Alumo Solutions UG (haftungsbeschränkt), Oberstr. 3, 47829 Krefeld, Germany (hereinafter "Alumo" or "we") and the customer (hereinafter "Customer" or "you").

Our services are exclusively directed at businesses and professionals (Unternehmer within the meaning of § 14 BGB, German Civil Code). By using our customer portal and ordering service packages, you confirm that you are acting as a business entity and not as a consumer.

Deviating, conflicting, or supplementary terms and conditions of the Customer shall only become part of the contract if Alumo has expressly agreed to their validity in writing.

§ 2 Subject Matter

Alumo provides services in the areas of digitalization, system integration, and process automation. The exact scope of services is defined by the respective service description in the customer portal at the time of ordering, as well as by individual agreements.

The service packages displayed in the customer portal constitute a binding offer. The contract is concluded upon the Customer's order through the portal.

§ 3 Payment Terms

Customers in Germany and the EU

Billing is handled via invoice. After ordering, we issue an order confirmation or invoice through Lexware Office. Invoices are due within 14 days of the invoice date without deduction, unless individually agreed otherwise.

Customers Outside the EU (Third Country)

Billing is handled via invoice in Euro (EUR). The invoice amount is stated net without German VAT (§ 3a(2) UStG — place of supply at the recipient's location). A reference amount in the Customer's local currency with the current exchange rate is indicated on the invoice.

Payment is due via bank transfer (SWIFT) within 30 days of the invoice date, unless individually agreed otherwise. The Customer bears the sender's bank fees; Alumo bears the recipient's bank fees (SHA principle).

§ 4 Service Delivery

Alumo performs the agreed services to the best of its knowledge and ability using appropriate means. Unless expressly agreed otherwise, Alumo owes a service obligation (Dienstleistung), not a specific result.

Dates and deadlines are only binding if they have been expressly confirmed in writing by Alumo as binding.

The Customer shall cooperate to the extent necessary for service delivery, in particular by providing timely access, data, and information.

§ 5 Confidentiality

Both parties undertake to keep confidential all confidential information received in the course of their cooperation and not to disclose it to third parties. This obligation shall survive the termination of the contractual relationship.

Confidential information includes in particular: trade secrets, technical documentation, customer data, access credentials, and project content.

§ 6 Intellectual Property

Unless individually agreed otherwise, all work results created during service delivery (configurations, documentation, scripts, integrations) shall become the property of the Customer upon full payment.

Generally usable methods, frameworks, and tools that Alumo has developed independently or further developed during service delivery shall remain the property of Alumo and may continue to be used by Alumo.

§ 7 Liability

Alumo shall be liable without limitation for damages arising from injury to life, body, or health, as well as for intent and gross negligence.

In cases of slight negligence, Alumo shall only be liable for the breach of material contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, typically occurring damage, but in no event exceeding the amount of compensation agreed for the respective order.

Alumo shall not be liable for damages caused by incorrect or incomplete information provided by the Customer, or for disruptions in third-party systems (e.g., Salesforce, Notion, Make) over which Alumo has no control.

§ 8 Cancellation and Termination

Orders may be cancelled free of charge before the commencement of service delivery. After the commencement of service delivery, termination is possible with 14 days' notice to the end of the month. Services already rendered will be billed proportionally.

The right to extraordinary termination for good cause remains unaffected.

§ 9 Data Protection

The processing of personal data is governed by our Privacy Policy. Where Alumo processes personal data of the Customer in the course of service delivery, the parties shall, if necessary, enter into a separate Data Processing Agreement (DPA) pursuant to Art. 28 GDPR.

§ 10 Final Provisions

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Krefeld, Germany, provided that the Customer is a merchant, a legal entity under public law, or a special fund under public law.

Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

Amendments and additions to these Terms must be made in writing. This also applies to the waiver of this written form requirement.

Alumo Solutions UG (haftungsbeschränkt)
Oberstr. 3, 47829 Krefeld, Germany